Promise builds software that makes government work for everyone.

We are a technology company that modernizes and humanizes interactions between governments and the people they serve.

Featured Solutions

Our core belief is that outcomes are improved for all when everyone is treated with dignity. We provide a range of flexible, innovative solutions designed with this conviction in mind.

  • Promise partners with governments to use technology to more efficiently and effectively distribute aid and relief.

  • We streamline the administration of rebate systems, making it easier for residents to save money on energy bills, upgrade to clean energy equipment and improve energy efficiency.

  • Using an innovative data-driven approach, our state-of-the-art outreach approach guarantees that programs reach the most vulnerable members of your community. We utilize best practices and partner with local organizations on the ground to increase our outreach efforts.

  • Our technology removes friction and roadblocks in the qualification processes to ensure applicants are provided with all of the benefits for which they are eligible.

  • We provide quick and reliable income verification services to increase access to all benefits residents are entitled to while reducing fraud, waste, and abuse.

  • Each year, millions of individuals face significant consequences for the failure to pay public services debt. Inevitably, non-payment leads to economic consequences that most significantly affect lower income households. We developed the PromisePay Platform to offer affordable solutions to low income households and thereby help utilities and government agencies better serve all members of their communities. 

  • Security, confidentiality, and integrity are core tenets upon which our organization and technology are built. We are proud to have met the rigorous standards required for SOC 1, SOC 2, and PCI-DSS compliance.

  • Promise provides reporting and insights into the health of our programs as well as integrations with accounting and analytics systems.

Solutions for Governments

Are you a government entity interested in a more effective way to implement social service programs? Promise helps local and state governments more efficiently distribute relief, administer rebate programs, and handle income verification.

Solutions for Utilities

Are you a utility agency looking to increase revenue? Promise administers innovative payment plans to help utility agencies capture more revenue.

Support for Residents

Are you a resident with a payment plan administered by Promise? Let’s get you to the right place for the help you may need.

What our partners are saying…

  • "The state of Virginia LIHWAP has been one of the most effectively run assistance programs I have seen in my 30 plus years working in the utility industry. Through proactive communication, a strong technical team, and sound action plans, Promise has been extremely successful in the timely distribution of much-needed funding.”

    George B. Hayes, P.E.

    Director of Utilities, Chesterfield County, VA

  • “During the pandemic we have seen more and more of our customers struggling to pay their water bills. Now more than ever we need an easy way to get our customers into payment plans. PromisePay provides a seamless solution that gets more of our customers enrolled and brings revenue into our utility.”

    Tony Parrott

    CEO at Louisville and Jefferson County Metropolitan Sewer District, KY

  • “Promises made, promises kept… Some time ago we promised to repair our broken, aged water system and get the resources that were necessary. As we had these discussions time and time again we were met by residents who expressed concerns over their water billing. We said that we would fight for equity in the water billing practice and process… Promise has done a tremendous job. Promise is the reason we are here today (providing millions in water bill relief to Jackson residents).”

    Chokwe Antar Lumumba

    Mayor of the City of Jackson, MS